Cancellation Policy
Thank you for choosing Artios Luxe! We understand that sometimes circumstances may arise where you need to cancel your order. We have developed the following cancellation policy to ensure a fair and transparent process for both our customers and our business.
Cancellation Eligibility:
Orders can only be canceled if they have not yet been shipped or processed for shipping. Once an order has been shipped or processed, it cannot be canceled.
Customized or personalized items are non-refundable and cannot be canceled once the production process has begun.
Cancellation Process:
To cancel your order, please contact our customer support team as soon as possible. You can reach us via email at info@artiosluxe.com.
When contacting us, please provide your order number and any relevant details regarding the cancellation request.
Our customer support team will review your request and confirm your cancellation eligibility based on the status of your order.
Exceptions:
In certain cases, we may not be able to cancel an order even if it has not been shipped or processed. This could happen if the item is a limited edition, made-to-order, or if it is already in the final stages of production.
We reserve the right to refuse or cancel any order if we suspect fraudulent activity or a violation of our terms and conditions.
Changes to the Cancellation Policy:
Artios Luxe reserves the right to modify or update this cancellation policy at any time without prior notice. Changes to the policy will be effective immediately upon posting on our website.
Please note that this cancellation policy applies to orders placed through our website, https://in.artiosluxe.com/. If you have any further questions or concerns regarding our cancellation policy, please do not hesitate to contact our customer support team.
Thank you for your understanding and cooperation.
